FAQ

Q: Where Can I Order?

A: Order directly from us via our website or Printable Order Form via snail mail.

Q: Do you accept purchase orders?

You bet! 

Email: [email protected]   Phone: 4147-823-0259    Address:  PO Box 193  Miller, MO  65707

Q: What about shipping?

Free shipping on orders over $35 and $6 flat rate for all other orders.

International shipping is $32.

Q: What is your guarantee?

All our products are guaranteed for one year.  As customer satisfaction is a must, please contact us at any time.

Q: What is your return policy?

Any order discrepancies or shipping damage must be reported within 7 days of product acceptance. Please retain all packing materials for shipping damage as the carrier may need to inspect them.

If for any reason you are dissatisfied with your purchase you may return it to us within 30 days of the original purchase date.

Returned products must be returned with receipt, packing slip, or invoice and in their original condition.

Product Information

Q: Where are your products made?

All our products are 100% manufactured in the USA.  We are passionate about supporting USA based business and strive to purchase USA made materials whenever possible.  Bear Paw Creek is a proud member of American Made Matters.

Q: Do you customize products?

We love to customize products and collaborate with you for your needs.  Just contact us!

Q: How do I wash my products?

With the bright colors I like to wash our products on cold. Given the length of the streamers and stretchy band, I like to use the drawstring bags to wash the items in.

You can machine dry the products on low or gentle cycle. I prefer to hang mine outside to dry to benefit from the suns natural disinfecting properties – plus I love sun-kissed laundry.

Q: What is the difference between latex and latex free tubing?

The latex tubing has more rebound/return to it’s original tensile strength. Latex free tubing is smaller in diameter and has more give than the latex tubing.

Q: Can I replace my tubing?

Yes! Tubing does break down, like any rubber. It can easily be replaced. If your tubing breaks, please contact us, and we’ll be happy to help you.

You can also purchase replacement tubing.

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